Privacy Policy

This page explains what personal information we collect through this website and by phone, why, and what your rights are under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The Sapcote Good Neighbour Scheme (SGNS) provides short term help to the residents of Sapcote, including transport, domestic support and household assistance, by the use of local volunteers. SGNS is the controller of the personal information described here. You can contact us at [email protected] or on 07563 197 043.

What we collect and why

You can browse this website without giving us any personal information. We only collect personal information when you choose to contact us, either through the contact form or by phone. This may include your name, your phone number or email address, and the details of the message or request you send us.

We use this information only to respond to your enquiry, to arrange help from a volunteer, and to keep the records needed to run the scheme safely. Our lawful basis for this is our legitimate interests in running the scheme and responding to the people who ask us for help. Where we hold more sensitive details about your needs, we only do so with your agreement.

Who we share it with

Your information is only seen by the people in SGNS who need it to deal with your request, such as the co-ordinator and the volunteer assigned to you. We do not sell or rent your personal information to anyone, and we do not pass it to any other person or organisation unless you agree, or we are legally required to.

How long we keep it

We keep your information only for as long as we need it to deal with your request and to meet our record keeping duties, and then we delete it securely.

Your rights

You have the right to ask us for a copy of the personal information we hold about you, to have it corrected or deleted, and to object to or ask us to restrict how we use it. To use any of these rights, please contact us using the details above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies and similar technologies

We do not use cookies for tracking or advertising, and we do not use website analytics. If you change the text size on this site, your choice is saved in your own browser so that it is remembered on your next visit. It is not sent to us.

The "Areas We Cover" page shows a Google Map. Google may set cookies or collect information when that map loads. Please see Google's privacy policy for details.

Disclaimer

SGNS endeavours to provide up-to-date and accurate information on this website. We are not responsible for the content or reliability of websites to which we link. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work at all times, as we have no control over the availability of linked pages.

Copyright

Any use of text provided by SGNS is allowed within the fair dealing terms of the Copyright, Designs and Patents Act 1988, that is for research and private purposes. If the text is changed in any way, resulting documents cannot be credited to SGNS. If commercial or public use is required of any of this website's content, application must first be made to the SGNS content and website manager.